How To Transition Into Technical Sales Jobs At Biotech Companies Without Sales Experience
Academia turned out to be a depressing experience.
The bullying and hazing of PhD students that takes place at many Universities was very disturbing and left me disillusioned.
Before I went to graduate school, I imagined that academia would be the one place where I could share my ideas openly, scientific or otherwise.
Unfortunately, this never happened.
Instead, academia seemed to be a breeding ground for negativity and political back-stabbing.
I remember one day during my postdoc, when my colleagues and I were sitting in a meeting waiting for our boss—the principal investigator in our lab—to arrive.
Suddenly the door burst open.
“I can’t stand working with…, she’s too stupid to be here!”
Those were the first words out of my advisor’s mouth.
We all sat there afraid.
No one said anything for minutes.
We knew whoever said anything would be picked on next.
That’s when I realized just how disenchanted I had become.
I was fed up with academia.
I refused to end up as just another bitter supervisor, riding on the coat-tails of my graduate students and postdocs.
Instead, I started applying to non-academic positions.
I applied and applied but never heard anything back.
My self-confidence started to drop and I started to develop a weak PhD mindset.
A few weeks later, I decided to make a change.
I updated my LinkedIn profile and started sending LinkedIn messages.
One day, I talked with an industry recruiter who asked if I’d be willing to do an informal interview with a sales manager.
Usually I avoided sales people because there seemed to be an unspoken rule in academia that scientists who went into industry sales jobs were “sellouts.”
But since I really wanted to transition out of academia, I decided to take the interview.
Once the interview started, I was surprised by how knowledgeable the sales manager was.
Contrary to what I expected, the manager told me how a technical sales job would allow me to meet many different types of people and do very diverse types of work.
He told me that I would be able to stay close to science instead of “collecting dust behind a lab bench.”
This wasn’t what I expected.
After talking with him, I decided to continue pursuing technical sales positions.
Before I knew it, I had a formal interview, got a great job offer, and signed a job contract, all without any previous sales experience.
Why Companies Hire PhDs For Technical Sales Positions
There was a time when companies were hesitant to hire PhDs for sales positions.
This is no longer the case.
Increased complexity of technical products means that there is an increased need for experienced researchers to join the company ranks and help to liaise between customers, marketing, and engineers.
The job outlook for technical sales specialists is very positive.
A report by the Bureau of Labor Statistics estimates that employment in this sector will grow by 9% from 2012 to 2022.
PhDs are especially well-suited to selling scientific instruments, reagents, and other lab items because they have actual experience using these products.
As a result, PhDs are both empathetic to the needs of target customers and capable of speaking to these customers at their level.
Technical sales positions are a good fit for many PhDs because these positions offer high salaries and a chance to stay closely connected to bench researchers and to scientific research in general.
The Wall Street Journal and Labor Department report that sales people in specialty markets earn a median annual wage that is more than twice the median for all workers.
That’s right—salespeople make twice as much as non-salespeople.
They also get many benefits, including a company car and spending allowance.
Most importantly, technical sales people get to maintain and deepen connections with other researchers, often setting up industry-to-academia collaborations with labs.
How To Get A Technical Sales Position In Industry
PhDs with research experience and sales experience are highly valuable in industry.
At the same time, there are many sales positions in industry right now.
Salespeople are the life-blood of any biotech or biopharmaceutical company because without sales and without profits from those sales, the company ceases to exist.
Why aren’t more PhDs in sales?
The problem is that very few PhDs apply to technical sales positions.
Most PhDs fail to apply for one of two reasons.
First, they think they need sales experience to get a sales job.
Second, they think that salespeople are manipulative or “bad” in some way—like they can’t be a scientist and a salesperson at the same time.
Both are incorrect.
As a technical salesperson in industry, you can apply your scientific skill sets to a variety of labs and projects, not just one lab or one project.
With your PhD in hand, you will maintain your credibility with customers and key opinion leaders, while having more resources and more support to help these professionals solve their problems.
If you’re interested in a technical sales job, realize that you have already developed the transferable skills you need to get the job.
You don’t need more skills or more experience.
You just need to start thinking like a salesperson. Here’s how to start a career as a technical sales specialist in industry…
1. Stop being afraid of contacting people you don´t know.
You will never get a technical sales job (or any industry job), if you’re too afraid to reach out to people you don’t know.
In academia, reaching out to someone you don’t know because you want something might seem strange.
But in industry, it’s completely normal.
In fact, it’s expected.
Industry people want to connect with other industry people.
They want to hear about new products and services that might help them.
They want to exchange value and make deals.
Of course, there’s a right way and a wrong way to reach out.
You should ask questions about them and give value to them first.
But you shouldn’t wait until things are perfect. You shouldn’t wait until you feel 100% ready. You never will.
Most importantly, when you do reach out, whether to a hiring manager or a customer, don’t be afraid to say “I don’t know” or “I’ll get back to you on that.”
Once you’re hired into a sales role, you’ll have some learning to do.
Your manager will understand that you don’t know everything there is to know about the company’s portfolio or products yet.
You must get used to reaching out to customers you don’t know to solve problems you don’t understand anyway.
In sales, you must get used to learning as you go.
You will be in the field (in labs working directly with customers), which means you’ll constantly be getting feedback.
As such, see contacting people you don’t know and learning new things about your products as a continuous process, not as an endpoint.
2. Start finding ways to help people solve their problems.
Salespeople are expert problem-solvers.
As a technical sales consultant, more than anything, your job is to solve problems.
This means identifying customer pain points and figuring out how you, your company, and your company’s products can alleviate these pain points.
How can you add value here and now?
That’s the question that should play over and over in your head when you’re with customers.
The best way to figure out how to add value is to ask.
By asking the right questions, you can figure out the customer’s problems as well as when and how to solve those problems.
Only then can you offer a solution that suits your customers’ needs.
Remember, you have been in your customer’s shoes before.
If you’re a technical sales specialist in the biotech or biopharma industries, your customers will be scientists like you.
This is how it will work…
You will accumulate sales leads through visiting labs and networking, or via your sales manager and company support team.
These leads are simply PhDs like you who have a problem and need a solution.
They are working towards publications, grant funding and their next big scientific discovery, and they need your input to make their work more efficient and more technically sound.
By developing a relationship with these customers based on mutual respect, you will continually fulfill their needs (and continually get paid for doing so).
3. Believe in the product and company you are selling.
There’s nothing worse than working on a research project you don’t believe in.
Maybe your PI got an RO1 grant a few years ago and needs to show some data for it so he creates a side-project for you, even though the grant’s hypothesis was dis-proven 6 months ago.
This can be infuriating.
It can also completely take away your motivation.
The same is true in industry when you’re asked to sell and support a product you don’t believe in.
If you want to be a successful salesperson, you must make sure you believe in the company you work for and the company’s products.
If you don’t believe your company’s products are high quality or will benefit your customers, you’re at the wrong company.
On a larger scale…
If you don’t believe in the process of selling products and exchanging value with customers in general, you’re in the wrong role.
The only way to be successful as a technical sales consultant is to believe in the sales process and believe in the product you are selling.
You must also believe in the company, their values and their service.
If you can align yourself behind a product and company, you will be rewarded for it.
This is easier than it sounds.
For example, if you’re a PhD student or postdoc, you already know which instruments, reagents, kits, and other products in the lab are high quality.
This gives you a starting point for applying to jobs.
Don’t apply to companies whose products you avoid using in the lab.
Instead, apply to the companies who manufacture the products you love using in the lab.
4. Enjoy working independently AND as a team.
You do not have to be an extrovert to work as a technical sales specialist.
Many of the world’s best biotechnology and biopharmaceutical sales specialists are introverted PhDs.
You can be introverted but you must know how to communicate effectively.
As a technical sales consultant, you’ll spend most of your time working from home or on the road while traveling.
Therefore, being self-motivated and self-disciplined is a must.
At the same time, you will have to work very closely with your marketing team at headquarters and with other applications and support staff in the field to implement your company’s overall business strategy.
You will continuously meet with salespeople, developers, and upper-level managers to discuss your progress and to relay customer feedback from the field.
The good news is that if you have a PhD, you already know how to work well independently and as a team.
You’ve had to carry entire projects to completion on your own in the lab while also communicating your results (or lack of results) with your labmates, advisor, and thesis or postdoc committees.
The key is to leverage your transferable skills in this area to both get into the technical sales position you want and to be successful in the position once you get the job.
5. Stay focused on the bigger picture without forgetting the details.
As a salesperson, you are the eyes and ears of the company.
You speak daily with scientists conducting the latest research and help develop the technologies that will make their innovative ideas a reality.
You have to balance keeping the company’s best interests in mind, while looking out for both you and your customers.
The more you can align these three things—the company, your customers, and yourself—the happier and more successful you will be.
Keeping these three things aligned requires a lot of day-to-day activities.
You must constantly meet with customers in person and follow up with them by phone and email.
You must work to move your customers through your sales funnel and product funnel without treating them like just another number.
You must also keep your manager informed and work to understand his or her management style.
With all of these activities, it’s easy to lose sight of the big picture—your overall career advancement.
A technical sales job can be a gateway to higher-level management positions if you know how to network, create sponsors in the company, and, of course, hit your sales numbers.
Under the technical sales umbrella, you can get hired as an account manager, where your main priority is to build strong relationships with your customers by providing solutions that fit their needs.
Or, you can get hired into more specialty sales positions like medical device or capital equipment specialist positions.
If you’re more interested in the technical features and applications of your product, you can also easily move into application scientist or instrument specialist roles.
The key is understanding what you want to do in the long run and working to make progress towards it without getting lost in the daily grind of your sales cycle.
When transitioning into a technical sales career, market your problem-solving ability and your interest in the business of science. Set up informational interviews with the technical sales representatives that come to your lab as you are already providing them with value by purchasing and giving feedback on their product. Research companies where you feel you would be a good fit given your technical expertise and market that expertise in your resume. This will allow you to move away from the bench and apply your scientific knowledge, as well as your technical and transferable skills, in a more rewarding way.
If you’re ready to start your transition into industry, you can apply to book a free Transition Call with our founder Isaiah Hankel, PhD or one of our Transition Specialists. Apply to book a Transition Call here.
ABOUT CATHERINE SORBARA, PH.D.
Cathy has a PhD in Medical Life Science and Technology and is COO of the Cheeky Scientist Association. Cathy is passionate about science communication including translating science to lay audiences and helping PhDs transition into industry positions. She is Chair of Cambridge AWiSE, a regional network for women in science, engineering and technology. She has also been selected to take part in Homeward Bound 2018, an all-female voyage to Antarctica aimed to heighten the influence of women in leadership positions and bring awareness to climate change.More Written by Catherine Sorbara, Ph.D.